SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Seller Spotlight (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestsellerspotlight.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This collar is sturdy and beautiful--just like my puppy, Hardy! It's the second collar I've bought. The first one was a little big, which was fine for around the house, but when we needed to hold our pup still, it was too easy for her to slip out of. (No fault of the collar design.) I knew this was the go-to collar, so I purchased a medium for her. I love how easy it is to adjust --and it stays adjusted unless I want to readjust it--and it's a snap to put on and take off. AND, I especially like that there are so many choices of prints; I especially love the tropical pattern I chose.
This collar is very well make & sturdy. The buckle is very strong. Fit my fur baby perfectly. The print is beautiful!
Love this collar! It’s made very well and absolutely adorable. The quality is just as good as the collars at the pet stores but the cost is much better. My pup goes to daycare so her collars get pretty dirty- I hand washed this and let it air dry, it looks as good as new. It’s super durable and seems to be very comfortable for her.
I really love this because of how durable it is. The material is thick and it IS padded ! My boy pulls on the leash pretty bad unfortunately and the collar doesn't come unclipped. It's easy to adjust. Great buy and will buy again in the future! My boy was excited about it.
Good collar! The only issue is they loosen up on their own and have to be readjusted.
Perfectly good collar. Fits well and is pretty sturdy. The design is fine.
Love it! It's a good quality collar and it looks great on my girl! Love the colors.
Cool color collar fits perfect on my dog. Imma buy more for variety!
The collar is well made and sturdy. Copper looks very handsome in it.
Needed to get a cute collar for my pup now that she's an adult and doesn't fit in her puppy collar anymore. Love the tropical print!
Really cute design. Adjusting To size can be a bit difficult.